Please check the email we sent you with the new IP address. Check out this tool to find out whether or not you are using third-party nameservers. If you are using 3rd party nameservers such as Cloudflare, you will need to change the IP address that your domain points to. If You Are Using 3rd Party Nameservers Like Cloudflare We want your website to be up and running just as much as you do, so we will be happy to assist you with the issues you are experiencing.

As normal mitigation efforts did not prove successful, this is the quickest way to get your websites back online. DNS PropagationĪfter the IP address is updated, DNS Propagation typically takes 4-24 hours to complete.ĭue to the fact that this is a long process, taking 4-24 hours to complete, please be advised that we do not take the decision to change an IP address lightly. We sent you an email with the updated IP address, and you can check to see if your account has been updated from cPanel. It typically takes 1-8 hours from the time you received this email for all the domains on the server to have their IP address updated. There are two steps in the process that will take some time to complete: IP Address Change In order to mitigate the attack, we are changing the IP address for the domains affected. What Is InMotion Doing to Fix This, and When Will My Site Be Up? You can use this Domain Checker Tool to find out whether or not you are using your nameservers. If you are using a third-party DNS hosting service, please see the instructions below. Our nameservers are automatically updated to reflect this change, so in most cases, you do not need to do anything to get your website back up. As IP addresses of several accounts were rotated, some propagation time may be required. How Does This Affect My Website?Ī DDoS attack can cause your website and email to become unresponsive intermittently, and may even cause your site not to load at all. A DDoS attack simply causes a server to become overloaded with traffic and does not affect the information on the server. With this DDoS (Distributed Denial-of-Service) Attack, no information was compromised and your website is still safe with us.

What Can I Do While I Am Waiting for Propagation?.

In order to mitigate the attack, we are changing the IP address of your account. A DDoS attack recently affected the server that houses your account.

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